Contact us

Real humans, replies within one business day

The fastest way to reach us is email. Include your order number if your question is about an order — it's in your confirmation email — and we can usually sort things out in a single reply.

Order questions & support

support@hearthandfern.com
Shipping, returns, tracking, warranty — anything about an order.

Everything else

hello@hearthandfern.com
Wholesale, press, partnerships, or just to say hi.

Before you email

Your answer might already be a click away:

Shipping Policy — timelines, costs, and lost-package help
Return & Refund Policy — how to start a 30-day return
Track your order — finding and using your tracking link
FAQ — quick answers to the most common questions

Hours

We answer email Monday through Friday, 9 AM to 6 PM Eastern. Messages sent over the weekend get answered first thing Monday.