What is Hearth & Fern's return policy?

You have 30 days from delivery to return any item for any reason. Email support@hearthandfern.com with your order number, and we'll send a prepaid return label within one business day. Return shipping is free.

How long do refunds take?

Refunds go to your original payment method within 5–10 business days of the return arriving at our warehouse. The full product price is refunded.

What if my item is damaged or defective?

Email a photo or short video and we'll send a free replacement or a full refund, your choice — in most cases you don't need to return the item at all. Electrical items carry a 12-month warranty.

Return & Refund Policy

Q: Can I exchange an item instead?

Yes — tell us in your return email and we'll ship the replacement as soon as your return is scanned by the carrier, no waiting for it to arrive back.

Last updated: September 20, 2026

The short version: 30 days, no questions asked. We email you a prepaid label, and your refund lands 5–10 business days after we get the item back.

The 30-day window

You have 30 days from the day your order is delivered to start a return, for any reason. Changed your mind, wrong vibe, gift that missed — all fine.

How to start a return

Email support@hearthandfern.com with your order number (it's in your confirmation email) and which items you're returning.
We reply within one business day with a prepaid return label.
Box the item up — the original packaging is ideal, but any secure box works — and drop it off.

Condition

Items should come back in the condition you'd want to receive them: unused or gently tried, with all parts and accessories. Washable textiles (like the CloudWrap blanket and pillow covers) can be returned after a wash — that's what they're for.

Refunds

Refunds go to your original payment method within 5–10 business days of the return arriving at our warehouse. Your bank may take a few extra days to post it.
The full product price is refunded. Original shipping charges (on orders under $30) aren't refundable unless the return is our fault.
Return shipping is free — we send the prepaid label.

Exchanges

Want a different item instead? Tell us in your return email and we'll ship the replacement as soon as your return is scanned by the carrier — no waiting for it to arrive back first.

Damaged or defective items

If something arrives broken or stops working within its warranty period, you don't need to return it at all in most cases — email us a photo or short video and we'll send a free replacement or a full refund, your choice. Electrical items carry a 12-month warranty (see our Terms of Service).

Late or missing refunds

If it's been more than 10 business days since we confirmed your refund and nothing has appeared, check with your bank first (pending refunds can be easy to miss), then email us and we'll send you the refund receipt from our processor.

Questions

Anything unclear? Email support@hearthandfern.com or visit our contact page.