Track your order
Every order ships with a tracking link
Where's my tracking link?
As soon as your order ships — usually within 1–3 business days of ordering — we email you a tracking link. Search your inbox for "Hearth & Fern"; if it's not there, check your spam or promotions folder, since first emails from a store sometimes land there.
Tip: the tracking link in that email always shows the live status — carrier, current location, and the latest delivery estimate. Bookmark it while you wait.
What the statuses mean
- Label created: your package is boxed and waiting for carrier pickup, usually scanned within a day.
- In transit: on its way. Delivery typically takes 3–14 business days from this point — U.S.-stocked items land in 3–8, overseas-stocked items in 7–14.
- Out for delivery: arriving today.
- Delivered: check your door, mailbox, package room, and neighbors if you don't see it right away.
Tracking hasn't moved?
Carriers occasionally miss a scan and packages "go quiet" for a couple of days while still moving. If your tracking hasn't updated in more than 5 business days, email support@hearthandfern.com with your order number and we'll chase the carrier for you — and replace or refund anything that's genuinely lost. Full details are in our Shipping Policy.
Can't find the email at all?
It happens — usually a typo in the email address at checkout. Contact us with your name and shipping address and we'll look the order up and resend your tracking link.